← Back to Login

1. INTRODUCTION & SCOPE

Welcome to Paw Planet (“Paw Planet”, “Company”, “we”, “our”, “us”).

Paw Planet LLP is a Limited Liability Partnership committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, store, process, disclose, transfer, and otherwise handle your personal information when you access, use, or interact with:

• Our mobile application named “Paw Planet” (hereinafter, the “App”); and
• Our website at www.PawPlanet.in (or other domains as notified) (hereinafter, the “Website”).

Together, the App and Website are referred to as the “Platform”, and the services we offer through them are called the “Services”.

By using the Platform and Services, you consent to the collection, use, storage, processing, and sharing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Platform.

This Privacy Policy is incorporated into and read together with our Terms of Use. Capitalised terms not defined here have the meanings assigned to them in the Terms of Use.

2. LEGAL BASIS & COMPLIANCE

Paw Planet LLP processes your personal data in compliance with:

• The Information Technology Act, 2000 and Rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
• The Digital Personal Data Protection Act, 2023 (“DPDP Act”) and Rules thereunder;
• Aadhaar Act, 2016 (for Aadhaar-based verification, where used);
• All other applicable data protection and privacy laws in India, including updates issued by the Government of India, UIDAI, RBI, TRAI, and municipal authorities.

This policy will be updated to reflect any amendments, new rules, or guidelines under the DPDP Act 2023 or related laws as they take effect.

3. DATA WE COLLECT

Paw Planet collects personal and non-personal data to provide you with a secure, personalized, and compliant pet-care experience. We collect data in the following categories:

3.1 Pet Parent / Customer Data (Personal Information)

Account and Identity Information:

• Your full name, mobile number, email address (if provided), username, and password/login credentials.
• Government-issued ID proof (Aadhaar, PAN, Driving License, Voter ID) when required for municipal registration.
• Address proof (utility bills, rental agreement, government-issued docs) when required for municipal registration.

Contact and Location Information:

• Full postal address, city, state, pincode.

3.1 Payment Information

When you place orders or use paid services, you may provide payment-related details such as UPI IDs, card information, or wallet details.

3.2 Pet Data (Personal Information)

• Pet identification: name, species, breed, gender, age/date of birth, color, markings.
• Pet photos and videos uploaded by you.
• Health and vaccination information, medical history, prescriptions.
• Registration details: municipal registration number, tag number, microchip ID, license number.

3.3 Vendor / Service Partner Data

Business Identity and Contact Details:

• Legal entity name, trade/brand name
• Registered/operating addresses
• Contact person name, designation, mobile number, email

Regulatory and License Information:

• GSTIN, FSSAI license, shop establishment certificate, vet registration numbers, and other approvals.
• Uploaded copies of licenses for verification.

Vendor KYC Documents:

• PAN, Aadhaar, cancelled cheque, proof of address, and other KYC as required.

Financial and Settlement Information:

• Bank account details, account number, IFSC, UPI IDs.
• Invoices, commission statements, settlement records.

Operational and Performance Data:

• Catalogue/services, stock, SKUs, pricing, availability.
• Order history, cancellations, acceptance rate, response time.
• Ratings, reviews, complaint history.

4. HOW WE USE YOUR DATA

Paw Planet uses the data collected for the following purposes:

4.1 Core Service Delivery (Pet Parents & Customers)

• Account management: create, maintain, and update your user account; authenticate logins.
• Pet profile management: store and display your pet’s details, photos, health and vaccination data.
• Municipal registration: generate and submit registration applications to local authorities.
• Service request processing: grooming, vet consultations, food delivery, daycare, and others.
• Secure payment processing and refunds.

4.5 Marketing and Communication

• Send promotional emails, WhatsApp messages, push notifications, and in-app alerts.
• Inform you about new features, services, offers, and ecosystem updates.
• Targeted and segmented marketing based on usage patterns and preferences.
• You may opt out anytime via app settings or by emailing Pawplanet@pawplanet.in.

4.6 Customer Support

• Respond to inquiries, complaints, and feedback.
• Troubleshoot technical issues.
• Store support tickets for quality assurance.

4.9 Legal and Protective Measures

• Enforce agreements and safeguard rights and safety of users and Paw Planet.
• Comply with legal obligations, court orders, and government requests.

4.10 Use of Vendor / Service Partner Data

• Vendor onboarding: identity verification, license verification, background checks.
• Display public business profile: trade name, services, location, pricing, reviews, photos.
• Enable communication between customers and vendors for order fulfilment.
• Manage payouts, commissions, tax invoices, and compliance records.
• Quality control: ratings, reviews, cancellations, complaints.

5. SHARING OF DATA WITH THIRD PARTIES

Paw Planet does not sell your personal data. We share data only with trusted partners when necessary.

5.1 Government and Municipal Authorities

Your pet parent KYC and pet details may be shared with relevant municipal corporations for pet registration as mandated by law.

5.2 Service Partners (with your consent)

• Veterinarians and clinics
• Groomers and boarding partners
• Food and product suppliers
• Daycare and pet-sitting partners
• Insurance partners

5.3 Marketplace Operations — Vendors & Customers

To fulfil orders:

• Customer name, phone, address, and relevant pet details are shared with the vendor.
• Vendor profile details are shown to customers for discovery and selection.

Vendors must:

• Use customer data only for that specific order.
• Not use or store customer data for independent marketing.
• Protect data with reasonable security.

5.5 Technology and Infrastructure Partners

• Cloud hosting (e.g., AWS, Google Cloud)
• SMS/Email/WhatsApp providers
• Analytics and crash-reporting tools
• Security and fraud-prevention tools

5.6 Professional Advisors and Legal

Data may be shared with auditors, lawyers, and legal advisors when required.

5.7 Legal Requirements

We may disclose information when required by law or court orders.

5.8 Business Transfers

Data may be transferred in case of mergers, acquisitions, or restructuring.

6. COMMUNITY, USER PROFILES & VISIBILITY

6.1 Private Profiles (Pet Parents)

• Your profile and pet details are private and visible only to you, Paw Planet staff, and authorities (if required).
• Other users cannot access your personal information unless you explicitly share it.

6.2 Public Vendor Listings

Vendor profiles are public by design:

• Business name, location, service categories
• Photos, pricing, reviews, and ratings

6.3 Future Public Features

Paw Planet may introduce forums or community features. Only data you choose to publish will be public.

7. LEGAL OBLIGATION PROCESSING

Certain data is processed because it is legally required:

• KYC and address proof required for municipal registration.
• Payment and transaction data required for taxation and banking compliance.
• Responding to legal or law enforcement requests.

8. DATA RETENTION

8.1 During Active Use

• Account details and pet profiles
• Health and registration details
• Transaction records
• Support tickets
• Usage logs

8.2 After Account Deletion

After deletion, we:

• Remove or anonymize personal data within ~30 days
• Retain municipal registration records (5+ years)
• Retain payment/transaction data (7 years)
• Retain phone numbers as per TRAI (2+ years)
• Retain Aadhaar-related logs per UIDAI rules
• Retain dispute/legal records indefinitely

8.3 Vendor Data Retention

• Vendor KYC retained 5–8 years
• Financial data retained 7 years (as per GST/tax laws)
• Ratings and reviews kept for integrity, anonymized if needed

8.4 Anonymized Data

Aggregated, non-identifiable data may be retained indefinitely.

9. SECURITY PRACTICES

9.1 Technical Safeguards

• HTTPS/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Hashed & salted passwords
• Security testing and vulnerability scans
• Regular patching and updates

9.2 Organizational Safeguards

• Restricted employee access
• Confidentiality agreements
• Incident response processes
• Secure cloud and payment providers (ISO, PCI-DSS, SOC2)

9.3 Your Responsibility

• Keep your password and account secure
• Use secure devices and networks
• Report unauthorized access immediately

9.4 Limitations

No system is 100% secure; data transmission is at your own risk.

10. DATA TRANSFERS & INTERNATIONAL PROCESSING

Paw Planet currently operates in India. If future cross-border transfers occur, they will comply with applicable Indian data protection laws and safeguards.

11. YOUR RIGHTS

11.1 Right to Access

• You can access, review, and download a copy of your personal data at any time.
• You may request data via the app or by emailing Pawplanet@Pawplanet.in.
• We provide data in a portable format (CSV, PDF) within 30 days.

11.2 Right to Correct

• You can correct inaccurate or outdated personal information at any time.
• You can update details directly in the app or by emailing us.

11.3 Right to Delete (“Right to Be Forgotten”)

• You may request deletion of your personal data.
• Some data cannot be deleted due to mandatory legal obligations (e.g., tax, municipal, and financial records).
• Deletion requests may be submitted via the app or email.
• We delete non-mandatory data within 30 days.

12. DATA TRANSFERS & INTERNATIONAL PROCESSING

Paw Planet and its service partners currently operate only within India.

If in the future data is transferred outside India, we will ensure:

• Compliance with Indian data protection laws
• Appropriate safeguards (e.g., Standard Contractual Clauses)
• Advance notice to users

13. CHILDREN’S PRIVACY

• Paw Planet is intended for users aged 18 and above.
• If a pet is registered under a child’s name, the parent/guardian provides consent.
• We do not knowingly collect data directly from children under 13.
• If such data is discovered, it will be deleted promptly.

14. CHANGES TO THIS PRIVACY POLICY

Paw Planet may update this Privacy Policy to reflect changes in laws, features, or business practices.

Users will be notified of major changes through:

• In-app notifications
• Email (if available)
• Website updates

Your continued use of the Platform after updates means you accept the revised policy.

15. CONTACT & GRIEVANCE OFFICER

For questions, concerns, or privacy-related requests, contact:

Paw Planet LLP
Email: Pawplanet@pawplanet.in

16. JURISDICTION & DISPUTE RESOLUTION

• This Privacy Policy is governed by the laws of India.
• Disputes fall under the jurisdiction of Indian courts.
• We encourage resolving concerns amicably before legal action.

17. ACKNOWLEDGMENT

By using Paw Planet, you acknowledge that:

• You have read and understood this Privacy Policy.
• You consent to the collection and processing of your personal data.
• You understand your rights under this Policy.
• Your continued use signifies acceptance of this Policy and our Terms of Use.